Frequently Asked Questions
- Do I need to set up an account with you?
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No, you do not need to create an account to browse our filter selection or make a purchase. You can checkout as a guest. However, creating an account offers several benefits, including saving your order history, storing your preferred shipping addresses, and receiving exclusive offers. It also helps us provide you with personalized support.
- I've forgotten my password
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No problem! On the login page, click the "Forgot Password" link. Enter the email address associated with your account, and we'll send you instructions on how to reset your password.
- What forms of payment do you accept?
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We currently accept Visa, Mastercard, American Express, Discover. You can select your preferred payment method during the checkout process.
- How do I change and check my account details?
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You can access and manage your account details by logging in to DBfilters and clicking on your profile icon or name. From there, you can update your personal information, change your password, and review your purchase history.
- I want to return my purchase. What do I do?
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Our return policy allows you to return eligible items within 7 days of purchase for a refund. To initiate a return, please contact us with your order number and reason for the return. We will provide you with further instructions on how to return your item. Please review our full return policy for details and any exceptions.
- What are cookies? Do I need to enable cookies on my browser?
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Cookies are small text files that websites store on your computer to remember your preferences and improve your browsing experience. DBfilters uses cookies to personalize your experience, keep you logged in (if you have an account), and analyze website traffic. While you can disable cookies in your browser settings, doing so may affect certain functionalities of DBfilters. For the best experience, we recommend enabling cookies.